Creating a Conflict-Conscious Workplace

Conflict comes in all sizes and shapes.  It can be both constructive and destructive, productive and unproductive.  But one thing is certain:  where there are people, there is the potential for disagreements, disputes and interpersonal flare-ups that can undermine the health and well-being of any environment.

Being aware of the different types of conflict and knowing how to manage them are quickly becoming core competencies in today’s workplace.  Whether encouraging healthy conflict by fostering the exchange of opinions and viewpoints or mediating an escalating dispute between co-workers, mastering the language and nuances of conflict is critical to success.

Constructive Conflict

Conflict of any kind makes most people uncomfortable.  The majority of us want to get along and have things go smoothly.  The hidden danger in conflict-avoidance  is that an open exchange of dissenting opinions can uncover valuable insights that inform decision-making and cast a new, bright light on problem-solving.  A team of “yes-men” can rob a company of an effective check and balance system and stifle innovative thought and idea-generation

One of the signs of maturity in individuals and in organizations, in fact, is the willingness to speak up and disagree constructively.  The best leadership teams feel free to debate behind closed doors, but present a united front once a decision is made.  And the best leaders encourage dissenting ideas throughout the company.  Leaders who see disagreement as a challenge to their leadership can seriously stifle a company’s growth and competitiveness in the marketplace.

Blips, Clashes and Crises

When interpersonal tensions are allowed to fester, undesirable consequences can result.  What starts out as a garden-variety disagreement between two people who basically like and respect each other can twist and turn into something big, bad and ugly if not addressed early on.  Early intervention, in fact, is a fundamental tool in the art and science of conflict management.

One way to ensure that early intervention is practiced in your workplace is to train employees and managers in mediation techniques that address low-to-mid level conflict.  Low-level conflict, or a blip, can be described as a disagreement between two people where some emotion has been triggered but the people involved have a history of trust and compatibility.  A clash is more serious than a blip, but the dispute has not reached the crisis level.  In a conflict crisis, repercussions can be significant and the stakes are high.  An unaddressed conflict at the crisis level can lead to theft, vandalism and even violence.  All forms of destructive conflict can carry the cost of poor decision-making, absenteeism, lack of cooperation and poor job performance.

The Power of Being Pro-Active

Tension and employee dissatisfaction can erode profits and productivity.  Promoting pro-active conflict management fosters workplace cooperation, improved communication and financial well-being.

Companies, in fact, that get caught up in unresolved relationship conflicts waste tremendous resources.  Conflicts between departmental leaders can explode into interdepartmental warfare, severely damaging their companies’ ability to compete and succeed.  Conflict between team members can sap the energy of an entire team, sabotaging efforts to produce good results and meet deadlines.  Taking a pro-active stance to managing conflict can prevent this type of destructive escalation and help a company create a healthy, dynamic workplace with a solid bottom line.


Author: JoAnne Donner

JoAnne Donner CDFA, a trained, certified and registered arbitrator and mediator, is the Founder and President of Mediation Services of Georgia, Inc. She is also an award-winning interviewer and writer and has been an active part of Atlanta’s professional community for more than 25 years. Her belief in the power of the mediation process and its ability to resolve disputes in a financially-affordable, non-litigious setting led to the formation of Mediation Services of Georgia, Inc. A skilled and experienced communicator, Ms. Donner excels as a mediation coach, helping disputants prepare for the pressures and possibilities that a mediation session presents. She is a firm believer that pre-mediation preparation can make the difference between a successful outcome at the mediation table or years of wishing something different had been decided on mediation day. In addition to serving as a mediator and mediation coach for Mediation Services of Georgia, Ms. Donner is also the coordinator for the company’s panel of both lawyer and non-lawyer mediators. Adept at listening and identifying a client’s needs, Ms. Donner is able to match the right mediator or co-mediator with a particular case, whether an amicable divorce with basic issues to resolve or a complex business dispute involving multi-parties. In all cases, the arbitrators, mediators and mediation coaches of Mediation Services of Georgia are dedicated to treating each case with the utmost care, confidentiality and professionalism. Ms. Donner is a member of Cohort XIII of the Master’s Program in Conflict Management at Kennesaw State University, a graduate of Kent State University, and a member of the Distinguished Alumni Hall of Fame for Cleveland Heights High School in Cleveland, Ohio. She is named in Who’s Who in America, Who’s Who of American Women, Who’s Who in the Registry of Business Leaders, Who’s Who in the Media and Communications and Personalities of America. Active in Atlanta’s charitable community, she has donated her time to many worthwhile causes especially those assisting the elderly and the developmentally-disabled. She currently is the Co-Chair of the Board of Directors and a corporate sponsor of Visions Anew Institute, an organization that supports and educates women in the divorce process. She also contributes volunteer time to The Link Counseling Center, a nationally-recognized facility for psychological counseling in Atlanta, Georgia. View all posts by JoAnne Donner →

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